Most landlords who are considering using a property manager are looking for someone to handle the “middle of the night emergency calls”. In reality, handling of those calls are very rare and are not the primary benefit of having a property manager. While a burst water pipe, a failed sump pump or a main drain back up will need immediate action, the more common challenges for landlords are enforcement/administration of the lease and handling of tenant requests.
We do have several plumbers on call to handle late night emergencies. But with 245+ properties, we typically have no more than 2-3 emergencies per year. What we do handle on a regular basis are tenant requests for early move out, HOA violations, repairs that are needed which may be due to tenant abuse or neglect, tenants requesting repairs that owners do not feel necessary, and tenants not clearly understanding their responsibilities under the lease.
I feel that the primary benefit of hiring a property manager is having a professional handle the enforcement of lease terms in a manner that maintains good rapport with the tenant while protecting the owner’s interests. Our knowledge of the lease terms, landlord tenant law, and local common practices puts us in a position to smoothly handle requests, challenges, and determination of responsibilities in a way that minimizes any adversity between tenants and landlords.